Privacy Policy
Information about how we use your data
The Payroll Lab manages your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and any other applicable legislation.
Please note that the use of the phrases “The Payroll Lab”, “we”, “us” and “our” refer to The Payroll Lab.
Last updated: 2nd January 2026
Who we are
We act as a Data Controller for the personal data we process relating to our employees, customers, suppliers, website visitors and enquiries.
Where we provide payroll services on behalf of clients, we act as a Data Processor and process personal data only on the instructions of our clients.
Third-party links
Our website may contain links to partner and third-party websites. These websites have their own privacy policies and we do not accept responsibility or liability for them.
Sharing your information
We do not sell or pass your personal data to third parties without your consent, unless required to do so by law or where necessary to deliver our services (for example, HMRC submissions, pension providers, software providers, or payment processors).
Personal details for marketing communications are stored separately from client payroll data.
What personal data we collect
We may collect, store and use the following types of personal data:
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Name, company name and job title
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Contact details (email address, phone number, postal address)
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Payroll and employment information (where relevant to services provided)
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Billing and payment information
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Communications with us (emails, enquiries, feedback)
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Website usage data including IP address, browser type and device information
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Marketing preferences
How we collect your data
We collect data in the following ways:
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When you contact us via our website, email or phone
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When you request a quote or consultation
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When you engage us to provide payroll or related services
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When you download guides or resources
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When you subscribe to marketing communications
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When you attend events or speak with our team
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Through website analytics and cookies
How we use your data
We use your personal data to:
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Provide payroll and related services
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Communicate with you about your enquiry or services
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Manage client relationships and contracts
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Process payments and maintain financial records
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Comply with legal and regulatory obligations
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Improve our website and services
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Send relevant updates and marketing (where consent is given)
Legal basis for processing
We process personal data under the following lawful bases:
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Performance of a contract
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Legal obligation
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Legitimate interests (to operate and improve our business)
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Consent (for marketing communications)
Data retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting and regulatory requirements.
Payroll and financial records may be retained for up to 6–7 years in line with UK legal obligations.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
Cookies
Cookies are small data files stored on your browser. They help improve website functionality and user experience.
We may use:
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Essential cookies (site functionality)
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Analytics cookies (website performance insights)
You can set your browser to refuse cookies. However, some parts of the website may not function properly.
Third-party websites linked from our site may also use cookies. We have no control over these.
Your data protection rights
Under UK GDPR, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Data portability
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Withdraw consent at any time (where applicable)
Updates to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page and take effect immediately.
Contact us
If you have any questions about this policy or how we handle your data, please contact:
The Payroll Lab
Email: info@thepayroll-lab.com
Email: thepayrolllab@gmail.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk